FAQ

Last updated: August 30, 2026

1. Are these physical artworks or digital products?

Still Moments artworks sold through this website are digital products.

No physical artwork, framed print, canvas, frame, or other physical item is shipped with the purchase.

You receive digital artwork files that can be printed through a professional printing service or by yourself.

2. What will I receive?

A standard artwork purchase includes:

One TIFF file for printing

One PNG file for printing

One PDF Printing Guide

One Commercial Interior Display License

The exact contents of each purchase are shown on the applicable product page.

3. How will I receive my artwork?

The artwork is delivered digitally via email after successful payment.

If you experience a genuine delivery problem, please contact us at hello@stillmoments.art.

4. Can I print the artwork myself?

Yes.

You may print the artwork yourself or use a professional printing service, subject to the applicable license.

For the best result, professional printing on good-quality matte or lightly textured paper is recommended. Canvas may also be suitable.

5. Can I use the artwork in a hotel, Airbnb, clinic, office, or other commercial space?

Yes.

The standard Commercial Interior Display License permits display of the purchased artwork in a commercial or private interior, subject to the license terms.

One purchase covers one physical property or location, with unlimited display within that location.

6. Can I display the artwork in multiple rooms?

Yes.

Within the licensed physical property or location, you may display the purchased artwork in multiple rooms.

A separate license is required if you wish to use the artwork at a different physical property or location.

7. Can I use a professional printer?

Yes.

You may provide the purchased file to a professional printing service for the sole purpose of producing an authorized print.

The printer may not retain, redistribute, publish, resell, or otherwise use the digital file for its own purposes.

8. Can I resell the digital file?

No.

The digital file may not be resold, redistributed, shared, uploaded to stock or asset libraries, or offered as a downloadable product.

9. Can I use the artwork for products that I sell?

No.

The standard license does not permit print-on-demand products, merchandise, packaging, products for resale, or other commercial products incorporating the artwork.

Please contact us if you require broader commercial licensing.

10. Can I use the artwork as a logo or trademark?

No.

The standard license is for interior display and decoration only. It does not grant trademark, logo, brand identity, or service-mark rights.

11. Can I print the artwork at a very large size?

Our artworks are intentionally atmospheric and are designed to emphasize composition, atmosphere, spatial depth, and soft transitions rather than photorealistic detail.

Unless otherwise stated on the product page, the recommended maximum print size is 20 × 20 inches for works with a 1:1 aspect ratio, and 30 × 20 inches for works with a 3:2 aspect ratio.

For larger or multiple prints, we strongly recommend producing a sample print and confirming the result before proceeding with the full print quantity.

12. Why may the printed artwork look slightly different from the screen?

Final appearance can vary because of differences in monitors, printers, inks, paper or canvas, lighting, and display conditions.

These differences do not necessarily indicate a defect in the digital artwork.

13. Do you offer refunds?

Because Still Moments sells digital products that are delivered electronically, purchases are generally final after successful delivery.

However, we will assist with genuine issues such as failed delivery, corrupted files, incorrect files, or material product errors.

Refunds are handled through Waffo Pancake where applicable, in accordance with its procedures and applicable requirements.

Please see our Refund Policy for details.

14. Who processes my payment?

Payments are processed through Waffo Pancake, which acts as the merchant of record for applicable transactions.

Waffo handles payment processing, billing, applicable transaction taxes, refunds, payment disputes, and chargebacks within the scope of its merchant-of-record services.

15. Does buying an artwork transfer copyright?

No.

Copyright ownership remains with Alan Cao / Still Moments.

Your purchase gives you the limited license described in the License & Usage Rights.

16. Was AI used in creating the artwork?

Still Moments artworks begin with original artistic concepts and are developed through a directed creative process involving human artistic decisions, AI-assisted image development, and digital refinement.

The final artwork is presented as an original work of the Still Moments studio.

17. How can I contact Still Moments?

For artwork, product, delivery, printing, or licensing questions:

hello@stillmoments.art

We aim to respond to ordinary product-support inquiries within 2 business days.