Refund Policy

Last updated: August 30, 2026

Still Moments sells digital artwork products that are delivered electronically.

Due to the digital nature of our art, once your files have been emailed to you, orders are final and non-refundable. 

However, this policy does not limit any refund, cancellation, consumer protection, or other rights that may apply to you under applicable law.

1. When We Will Assist

If you experience a genuine product-related problem, please contact us if:

You cannot receive the purchased files

The delivered files are materially different from the product purchased

A file is corrupted or technically defective

An incorrect file was delivered

A material product delivery error has occurred

Please contact:

hello@stillmoments.art

We will review the issue and make reasonable efforts to correct the problem, including providing a replacement file where appropriate.

2. Refunds for Genuine Product Issues

Where a genuine product issue cannot reasonably be corrected by providing a replacement file or otherwise resolving the problem, a refund may be available.

Refunds are handled through Waffo Pancake in accordance with its merchant-of-record procedures, applicable law, payment network requirements, and the circumstances of the transaction.

3. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same purchase, or there is an apparent billing error, please contact us or Waffo Pancake support as appropriate.

We will cooperate in resolving genuine billing errors.

4. Customer Preference or Change of Mind

Because the products are digital files that are delivered electronically, we generally do not offer refunds simply because a customer changes their mind, no longer wants the artwork, or does not like the artwork after delivery, except where a refund is required by applicable law or otherwise determined to be appropriate under Waffo Pancake's applicable policies and procedures.

We strongly recommend reviewing the artwork description, preview images, file information, intended use, and license terms before purchasing.

5. Printing and Display Results

We do not treat normal differences between digital previews and physical prints as product defects.

Final printed appearance may vary depending on:

Monitor and display settings

Printer

Inks

Paper or canvas

Lighting

Print size

Printing methods

Display environment

For large or multiple prints, we recommend producing a sample print before proceeding with the full print quantity.

6. Unauthorized Use or License Violations

A refund request does not grant permission to retain, distribute, resell, or otherwise use the digital files outside the applicable license.

If a refund is issued, Still Moments may require the customer to cease use of the refunded product and delete the downloaded files, to the extent permitted by applicable law.

7. Payment Disputes and Chargebacks

Waffo Pancake acts as the merchant of record for applicable transactions and manages payment-related refunds, disputes, chargebacks, and related communications with payment networks and financial institutions.

Before initiating a payment dispute, we encourage customers to contact us so that genuine product or delivery issues can be resolved as quickly as possible.

Still Moments will cooperate with Waffo Pancake in investigating legitimate refund or payment disputes.

8. Contact

For product-related refund or delivery questions:

Still Moments

Artist: Alan Cao

Email: hello@stillmoments.art

For payment, billing, receipt, or transaction-related matters, customers may also use the support information provided by Waffo Pancake during checkout.